At RED KOZHI, we are committed to providing fresh, quality products and a smooth ordering experience. This Shipping & Refund Policy explains how orders are processed, delivered, cancelled, returned, and refunded.
1. Order Processing
All orders are processed after successful confirmation and payment, where applicable.
For food orders, preparation begins after the order is confirmed to ensure freshness and quality.
For packaged products, ingredients, or other eligible products purchased through our website, orders will be processed within the timeframe specified at the time of purchase.
Orders may be delayed during peak periods, holidays, weekends, or due to circumstances beyond our reasonable control.
2. Shipping & Delivery
Delivery availability depends on the customer’s location and the delivery service available for that area.
For food orders:
- Delivery time may vary depending on the outlet, order volume, traffic, weather, and delivery location.
- Estimated delivery times shown during ordering are approximate.
- Customers are requested to provide accurate contact and delivery details.
- RED KOZHI will not be responsible for delays caused by incorrect addresses or unavailable recipients.
For products that are shipped through courier services:
- Delivery timelines may vary depending on the destination and courier partner.
- Tracking details, where available, may be shared with the customer.
- Delivery dates are estimates and may be affected by circumstances beyond our control.
3. Shipping Charges
Applicable delivery or shipping charges, if any, will be displayed during the ordering process before the order is confirmed.
Shipping charges may vary depending on the delivery location, order value, product type, and applicable delivery service.
4. Order Cancellation
Customers may request cancellation of an order before preparation or dispatch has started.
Once a food order has entered preparation, cancellation may not be possible due to the perishable nature of food products.
For shipped products, cancellation requests must be made before the order has been dispatched.
To request cancellation, please contact RED KOZHI as soon as possible using the contact details provided on our website.
5. Refund Policy
Because food products are prepared fresh and are perishable, refunds are generally not provided for change of mind, incorrect orders placed by the customer, or failure to collect/receive an order due to customer-related reasons.
However, a refund, replacement, or other appropriate resolution may be considered in cases such as:
- The order was not received.
- The wrong product was delivered due to an error on our part.
- The delivered product was significantly different from the confirmed order.
- The product arrived damaged, where applicable.
- A payment was successfully deducted but the order was not successfully placed.
Refund eligibility will be reviewed on a case-by-case basis.
6. Damaged or Incorrect Products
If you receive a damaged, incorrect, or defective product, please contact us as soon as possible after delivery.
You may be asked to provide:
- Order number or order details
- Photographs or videos of the product/package
- Description of the issue
- Proof of payment, where applicable
After verification, RED KOZHI may offer a replacement, refund, or another suitable resolution depending on the circumstances.
7. Refund Processing
If a refund is approved, the amount will generally be processed through the original payment method used for the transaction.
The time taken for the refund to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.
8. Refund Exclusions
Refunds may not be applicable in situations including:
- Change of mind after an order has been prepared or dispatched.
- Incorrect delivery details provided by the customer.
- Customer unavailable at the provided delivery address.
- Failure to collect or receive the order.
- Normal variations in food appearance, colour, texture, or presentation.
- Complaints made after an unreasonable period from delivery.
- Issues caused by improper storage or handling after delivery.
9. Food Quality & Safety
RED KOZHI takes reasonable care to prepare and package food orders appropriately.
Customers should consume delivered food promptly and follow any storage or handling instructions provided with the order.
Once the order has been delivered, RED KOZHI cannot be responsible for food quality issues resulting from improper storage, handling, or delayed consumption by the customer.
10. Payment Issues
If your payment has been deducted but your order was not successfully confirmed, please contact us with your transaction details.
We will verify the payment and, where applicable, initiate a refund or assist with order confirmation.
11. Changes to This Policy
RED KOZHI reserves the right to update or modify this Shipping & Refund Policy from time to time.
Any changes will be published on this page with the revised “Last Updated” date.
12. Contact Us
If you have questions regarding shipping, cancellation, refunds, or an order issue, please contact RED KOZHI through the contact details available on our website.
RED KOZHI
21, allapakkam main road, maduravoyal, chennai -95.
Website: redkozhi.com
For order-related queries, please provide your order number and registered contact details so that we can assist you efficiently.